Return Policy

We want you to love your purchase!

If you're not completely satisfied with your order,

we’re here to help:

Returns & Exchanges:
You may return most new, unused items within 14 days of delivery for a refund or exchange. Items must be returned in their original condition and packaging.

Non-Returnable Items:
Because of the nature of our products, the following items are not eligible for return or exchange:

Custom or personalized items
Made-to-order furniture
Mobile Bar Carts
Clearance or final sale items

Return Process:

To initiate a return, please contact us at support@SmithCustomWoodworks.com with your order number and reason for return. We’ll provide you with return instructions and a shipping label, if applicable.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item).

Refunds:

Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item. We’ll notify you once your refund has been processed

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 5 days of delivery with photos and a description of the issue. We’ll make it right as quickly as possible. If you purchased Worry-Free Delivery, please contact SEEL Resolution Center at https://resolve.seel.com

If you have any questions about your order or our return policy, feel free to reach out at support@SmithCustomWoodworks.com.

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Smith Custom Woodworks

Fine Wood Products Since 1996

Return Policy